COVID-19

We know that there’s widespread concern in our community about the Coronavirus Disease 2019 (COVID19), and we want you to know that your health is our top priority at Hopeful Reflections Counseling Center, PLLC.  

With the increasing uncertainty and growing number of infected individuals around the world, we encourage you to take responsibility for yourself and your family. 

Telehealth, also known as Telemedicine or Virtual Therapy, refers to providing therapy or other health care services via a secure video system. While this is not the same as face to face therapy, it can be a way for you to continue therapy during times when one party is required to stay home.

Hopeful Reflections will be utilizing Telehealth through Simple Practice, which is secure and HIPAA compliant (meets the privacy standards for Protected Health Information (PHI)). Due to this being a rapidly changing situation, many insurance companies are making changes to their policies to address concerns related to the virus. We ask that you familiarize yourself with your benefits. If your insurance does not cover this benefit, we can discuss alternatives if you would like your sessions to be out of the office.

For those that continue to come to the office for your therapy appointments, it’s important to take a proactive approach to minimize exposure. 

Our building has comprehensive cleaning and sanitation protocols in place. We are performing additional measures to maintain a safe environment to help keep everyone safer from exposure, sickness and possible death. 

By continuing or choosing in person services, there are safeguards that must be followed that include:

· You will only keep your in-person appointment if you are symptom free.

· You will take your temperature before coming to each appointment. If it is elevated (100 Fahrenheit or more), or if you have other symptoms of the coronavirus, you agree to cancel the appointment or proceed using telehealth. If you wish to cancel for this reason, I will not charge you our normal cancellation fee. 

· You will wait in your car or outside [or in a designated safer waiting area] until no earlier than 5 minutes before our appointment time.

· You will wash your hands or use alcohol-based hand sanitizer when you enter the building. 

· You will wear a mask in waiting area 

· You will keep 6 feet distance and there will be no physical contact (e.g. no shaking hands) with me [or staff]. 

· You will try not to touch your face or eyes with your hands. If you do, you will immediately wash or sanitize your hands. 

· If you are bringing your child, you will make sure that your child follows all these sanitation and distancing protocols. 

· You will take steps between appointments to minimize your exposure to COVID-19. 

· If you have a job that exposes you to other people who are infected, you will immediately let me know. 

· If your commute or other responsibilities or activities put you in close contact with others (beyond your family), you will let me know. 

· If a resident of your home tests positive for the infection, you will immediately let me know and we will then [begin] resume treatment via telehealth. 

Hopeful Reflections Counseling Center is prepared to respond appropriately and are working diligently to address the changes that are required to confront this issue.  

Please refer to the CDC website for additional information, and maintain awareness by checking the official communications from the Centers for Disease Control and World Health Organization.